Right off the bat I knew Serena was our agent. Due to my own availability and being out-of-state I initially made contact via email. Unlike other agents who were very short and seemingly uninterested, Serena really took the time to get to know my family and learn about our requirements. Needless to say Serena was the obvious choice. She showed the same level of commitment through the whole process and even now after closing. She was always available to answer calls, emails, and text. She wasnâ€™t afraid to give her opinion and remind me of things I missed. She is just awesome! If you go with Serena you will not be let down. Bonus: Serena is a super foodie and knows all the best places to eat! Hands down the best!
She was recommended to us by some friends that are looking at their third residence through her. They have been really happy with her and my wife and I are too. She was able to handle 99% of our sale. I got a new job in a different state with crazy hours. She would respond to me late or early whenever I was able to send her an email. nothing ever took more than a few hours to resolve unless I was the one not available. When it came to closing the deal we were able to sign papers online and only had to show up the weekend of closing to move out our stuff and sign the final papers. She put more effort into selling the house than I did I think. Her husband was a great help with some small nitpicks that the buyers had that we couldn't do from out of state. Can't stress this enough only good things!
I had little to no interaction with the agent and the house simply didn't sell. Serena came highly recommended to me from a friend who had recently sold and bought another home with Serena's assistance. I knew she was an intelligent, involved and determined individual from our first meeting. She sold the house in pre-marketing, before it even hit the MLS. She was responsive and well- informed in every step of the process. She went above and beyond to help me sell my refrigerator (still in the house after the offer was accepted, even with no personal gain for her). I would HIGHLY recommend Serena... Absolutely no qualms. Intelligent, determined, connected. I just couldn't say enough
From the very first meeting where I was skeptical of finding someone online she was able to exceed our exp ectations by far. She has a super friendly, causal, no pressure approach and really takes the time and due diligence when it came to researching and looking at each and every house. She never made us feel pressured and always tried to figure out what was best for us as we learn more and more about what we were and not looking for. She even attended to our needs while on vacation going the extra mile to plan showings and answer any questions. She not only help us find our dream house, but she was also able to negotiate a great price and several inspection items for the seller to care for. If you are looking for a home you found your Realtor right here!
She is very knowledgeable, quick to respond to all inquiries and very helpful to her clients and is willing to help even when you’re not her client! She makes sure everything runs smoothly and is done correctly. I can’t say enough good things about her.”